Shipping – Frequently Asked Questions:
How do you ship orders? We ship all orders Expedited with Canada Post. Why? Because for businesses, Expedited shipping costs the same as Standard shipping, so it’s no more expensive for you. At this time of year we expect that many orders are gifts, so to help keep that a surprise, our return address labels do not say “The Copper Hat”.
Why don’t you offer free shipping? Well…. we offer subsidized shipping. For example, for us to ship from Edmonton to most major cities in Western Canada it costs us between $17 and $20. We charge you, the customer, $9 of that. To offer completely free shipping, we’d have to raise our product prices, and we’ve chosen not to do that.
How long will it take my order to arrive? Currently orders take between 1 and 4 business days to reach major cities in Western Canada. If you’re not in a major city in Western Canada, it will take a few days longer. If you’re east of Saskatchewan, especially if you’re on the East Coast, please get your orders in quick so they have time to get to you!
Where to Find Us this Season
We will be set up at the Edmonton Christmas Market at Fort Edmonton on Dec 10, 17 & 18 from noon to 9pm (our booth will be in the airplane hangar. Discover captivating light displays, unique culinary experiences, roving performances, festive live theatre, family-friendly workshops, a local market of 100+ rotating vendors, tasty treats, and a whole lot of holiday cheer! Learn more and buy tickets here.
If you’re not in Edmonton, our many stockists carry a variety of our products in addition to their other awesome gift ideas. Go check them out if they’re in your community!
Zero Waste Emporium, Victoria, BC
Market Collective, Victoria, BC and Saanich, BC
Vancouver Island Refillery, Nanaimo, BC
plentiFILL Cowichan, Duncan, BC
Little Bird, Duncan, BC
The Hub Refillery, Delta, BC
Jade Refillery, Jasper, AB
Jar’d Mercantile, Leduc, AB
Greenbriar Market and Refillery, Calgary, AB
High Noon Barber, Saskatoon, SK