Hi Everyone. We’ve been putting this off because it’s a tough one to write.
On September 27, we will be closing our doors in Market Square (for real this time) and going online.
Like everyone else, we have felt the effect of COVID-19 on our business. To ensure that we can keep The Copper Hat going and supply you with your shaving gear needs, we’ve decided to transition to online/over the phone only. While we love the human interaction that comes with the store (in fact, it’s our favourite part of the job!), it’s extremely difficult now to make that happen in a calm and relaxed environment.
We have been in Market Square for over 6 years, and Downtown for more than that (anyone remember our shop in Fan Tan Alley or Rock Bay Square?). We love Downtown and we firmly believe that supporting owner-operated, small, local businesses is crucial to keep the community vibrant. We have pledged to shop Downtown for as many of our needs as we are able to and we hope that folks that have that option join in.
We are so grateful for YOUR support over the years – YOU GUYS keep us going. The conversations we have in the store are hilariously varied and cover every topic we can imagine! Seriously, seeing you walk into the store with a smiling face, pumped to get new shave soap or explaining to us how good your shave is makes our day. Continuing the conversation onto motorcycles, mental health, sustainability, outdoor pursuits, art… that lights us up. We don’t take it for granted that we have had the opportunity to run a business in this way. It is a once-in-a-lifetime experience and wow, it has been phenomenal. In some ways, the amazing human interaction we’ve had through The Copper Hat is why we are doing this. We both have so many interests and passions and I’m sure it’s not a shock to you that running your own business, especially a brick-and-mortar one, doesn’t allow for a lot of extra time.
We are excited to spend more time on new projects, volunteering, and just being involved in our community. So much of what we are interested in has arisen from conversations with you, so thank you, from the bottom of our hearts, for that.
So what does this mean for you and your shaving supplies?
Well, we hope to make the transition as pain free as possible. The Copper Hat has been an online store for over a decade and a lot of our clients have never set foot in Market Square. We ship orders all over the world several times a week and know how to pack up shave soap, razors and body butter as well as we tie our shoes (perhaps, better?!). Starting in October (or you can start now if you’d like!), you can browse through your favourite shaving supplies on our website, www.thecopperhat.ca You can place your order online and pay with a credit card or PayPal. Or, if online shopping isn’t your jam, give us a call or send us an email and we’ll take your order that way and you can pay with an e-transfer. If none of these payment options work for you, please call us – we are committed to making sure you get what you need! Once you’ve paid for your order, we will deliver it to you in/around Victoria, or ship it to you through Canada Post. We did this throughout the COVID-19 shutdown and it worked very well. Some folks have asked about picking up their orders – this is something we will work on, but will not be available right away in October.
If you’ve made it this far through this note, thank you! Please hang onto this coupon code: OCTOBER5 – it’s good for $5 off any order you place on our website in the month of October.
So once again, yes, this sucks, but if we’ve learned anything doing what we do, it’s that life is a journey with a lot of ups and downs.
We hope that you and yours are well. Please stay in touch, and if you have the time, drop by in Market Square before Sept. 27. We’re open Thursday to Sunday. Otherwise, we hope to see you out in the community or on the website.
Take care of yourselves and thank you for everything you have done for us,
Kate & Brad